salesforce downtime

Does your organization know how to deal with Salesforce downtime? While the instances of downtime are few and far between, they do happen. If your organization isn’t prepared for them even a few hours of downtime can quickly create panic and greatly reduce productivity. However, understanding the causes of downtime and how to deal with downtime can put your organization in a better position to handle the impact. Here’s everything you need to know about preparing for Salesforce downtime.

Causes of downtime

First, let’s talk about the causes of Salesforce downtime. The truth is, there isn’t a service provider that can guarantee 100% uptime. Of course, with so many businesses relying heavily on technology, that would be ideal but experiencing downtime is not uncommon. In general, there are 2 reasons why your organization might experience Salesforce downtime.

Planned maintenance

When Salesforce is doing planned maintenance, they will typically send out a notification letting you know about the maintenance window. For most organizations, this is not a cause for concern because you know that the downtime is happening and you know when to expect everything to be working as normal again. That said, it’s important to take note of these maintenance times so that productivity stays high and your team can work on other business-critical activities.

 Salesforce outage

This kind of Salesforce downtime is more concerning. Salesforce outages have happened in the past and will happen in the future. While they’re not frequent, past Salesforce outages have been widespread and they lasted for extended periods of time. That’s the kind of downtime that causes the most panic. This is because without understanding the cause of the downtime or when your team can get back to using Salesforce, organizations are left in the dark and they’re unsure what to do while they wait. It’s key to have a plan for how to handle this issue.

Confirming Salesforce downtime

If you think that Salesforce might be down, the first thing you should do is look at the current status of Salesforce and see if there’s a problem. You can visit this link to gain more insight into the situation. When you go to this page, you’ll find two tabs. One for ongoing instances and one for ongoing maintenance. If there is maintenance happening or an outage, you’ll find details about the subject and the status here. Make sure that your entire team knows how to check the status of Salesforce. That way, if someone on your team suspects that you’re experiencing downtime, they’re able to go and verify this for themselves.

How to prepare 

Now let’s talk about how to prepare your organization for dealing with Salesforce downtime. There are three steps that you can take to keep your data safe and stay on task.

Understanding your risk 

First, understand that downtime can happen with any application that you use. It’s important that to have a plan in place to communicate when downtime occurs and how your team will handle it. Some compare this to having a natural disaster plan for your family. Most of us think that we have a plan until we really sit down and think about what we would do in the event of a disaster. Then it becomes clear to us that everyone isn’t on the same page. Your organization should approach Salesforce downtime the same way. Don’t wait until you’re faced with downtime to figure out how to handle the situation. Understand what’s at risk in the event of downtime, and what steps you can take to keep your organization running as smoothly as possible. 

Know who will feel the impact

Since Salesforce is such a big part of many organizations, there are several departments that will feel the impact in the event of downtime. You should understand what departments will feel the most impact in the event of downtime and create a strategy for how to handle it. Ask yourself: What can that team do to make the most of their time, without Salesforce?

In cases when there was a Salesforce outage, many companies experienced a huge dip and productivity and even had to send entire teams home because they didn’t know what to do with those team members. It might not be possible to completely avoid decreased productivity but by knowing who will feel the impact of this downtime the most, you can plan the best way to handle it.

Have a Salesforce backup and recovery strategy

Salesforce recommends having a backup and recovery strategy,  and this is even more important when we consider the impact of downtime. If you lose data as a result of Salesforce downtime, you can recover it from the Salesforce data recovery service but this comes at a high price. Additionally, even with that price tag, recovering your data this way can take weeks, which can have a huge impact on your organization after already having to deal with downtime. That’s why it’s important to use a third-party solution. This will help you recover your data more quickly at a lower price.

Final Thoughts: Salesforce Downtime

Dealing with downtime isn’t something that your organization can completely avoid. However, understanding what the cause of the downtime is and how it impacts your organization is important. Having this knowledge helps you prepare for downtime before it creates huge problems in your organization. Creating this plan can be the difference between having people on your team panic about downtime and being able to manage the risks well. 

Having a backup and recovery strategy is also a key part of Salesforce downtime preparation. Do you need your Salesforce data backed up in the cloud, or completely on-premise? Reflection Enterprise is proven to be an integral part of backup strategies worldwide. You can install our solution in just a few steps and if you need help, our support team is always one message away. Want to know more? You can request a demo by clicking here or get started right now with a free trial.

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